Last updated: August 2026
Traditional Thai Massage & Wellness Studio by Pookie respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information when you contact us, make an appointment or receive a treatment.
We may collect:
Your name and contact details, such as telephone number and email address.
Appointment and treatment information.
Information you choose to provide about injuries, allergies, medical conditions or other health concerns that may be relevant to your treatment.
Payment and transaction information, where necessary for our business records.
Health information is treated as special category personal data and is handled with additional care.
We use your information to:
Respond to enquiries and arrange appointments.
Provide appropriate and safe massage treatments.
Contact you about your appointment.
Maintain appropriate business and financial records.
Meet legal, accounting and insurance requirements where applicable.
We only collect information that is reasonably necessary for these purposes.
Where you provide health information for the purpose of receiving a treatment, we process it only where necessary for that purpose and with an appropriate lawful basis under UK GDPR.
Where explicit consent is relied upon for special-category health information, that consent will be obtained clearly and separately.
We do not sell or rent your personal information.
We may disclose information where necessary to:
Service providers supporting the business, where appropriate.
Professional advisers or insurers where necessary.
HMRC or other authorities where we are legally required to do so.
Law enforcement or other organisations where disclosure is required or permitted by law.
We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.
Paper records, where used, will be stored securely. Digital information will be protected using appropriate password and security measures.
We keep personal information only for as long as it is reasonably necessary for the purposes for which it was collected, taking account of legal, accounting and insurance requirements.
We periodically review information and securely delete or destroy it when it is no longer required.
Subject to applicable legal requirements, you may have the right to:
Request access to the personal information we hold about you.
Ask us to correct inaccurate information.
Ask us to delete information where there is no lawful reason for us to continue holding it.
Object to or restrict certain processing.
Withdraw consent where processing is based on consent.
Traditional Thai Massage & Wellness Studio by Pookie
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Email: thaimassage.pookie@gmail.com
If you have a question about how your personal information is handled, please contact us using the details above.